A key barrier identified to scaling further was that traditional intake forms have completion rates below 70% for non-English speaking groups due to language barriers, literacy challenges and phone anxiety.

Work through the Accelerator, therefore, focused on replacing paper and phone-based intake flows with a conversational and highly accessible experience delivered via WhatsApp. Specifically, Wysa built a WhatsApp-based digital referral assistant that compassionately guides users through the full self-referral and intake journey using conversational flows.

The system supports multilingual (i.e. the user selects their preferred language), voice-enabled interactions, allowing users to complete intake in their preferred language with audio as well as, or instead of, written text, removing the main barriers to intake form completion by non-English speakers.