Changing behaviour at scale

Beyond chat.

Towards impact.

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 Chat is the internet for the majority world.

But social enterprises aren’t having the conversations that lead to impact.

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Guided conversations for impact

Turn enables social enterprises to have impactful conversations at scale by ensuring messages get answered quickly with an evidence-based response.

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Direct access to the Whatsapp Business and Google Rich Business Messaging (RBM) APIs through an integrated web chat platform.


Natural Language Processing (NLP) and Machine Learning (ML) enable automatic triage, instant responses and seamless handoff.


Turn understands how engagement drives behaviour change and maximises conversations to drive behaviour change goals.

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Impactful conversations at key moments change lives.

What we do


Turn connects, builds tools and provides training for social impact organisations.



Turn enables stable, secure hosted aggregation for global messaging platforms (Google Messenger, WhatsApp).


Turn tools allow social impact organisations to manage conversations on global messaging platforms at scale.


Turn supports social impact organisations to create impactful conversational applications using Turn tools.


August 2018

“We feel that the ecosystem is changing. WhatsApp and other chat apps are becoming a universal communication medium in the developing world. WhatsApp is different from SMS in a few, very important ways: it is secure, it is immediate, and allows for richer conversations.”

IT News Africa / Read Full Article

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