Playbooks
Ready-to-go templates built by our team of experts and our community, perfected through helping millions

With Playbooks, you can launch faster and have more impact by building on top of industry best knowledge based on decades of expertise of both our team and our community.
Clinic App
Meet your patients where they are. Try our clinic-in-a-box solution to help your customers register, book appointments, pay, receive reminders, and update prescriptions—all via WhatsApp.



When you join Turn.io, you’re joining a community of the world’s largest social impact organisations. Here are some Playbooks they created.
Caregiver Companion
Noora Health collaborates with local hospitals, healthcare experts, and families to improve health outcomes, reduce hospital readmissions, and ultimately ensure health behaviour change.
Vaccination
CARE Bangladesh—with support from Meta— built a chatbot that would provided people in Bangladesh with immunisation knowledge, reaching 34.2 million people.
Mental health
Taskeen providing free AI-powered mental health support and advocating for mental health policy change in Pakistan, having reached 35M people.
Telemedicine
Aga Khan provides healthcare access in remote areas in Pakistan, such as teleconsultation with specialised medical professionals, medicine, health FAQs and much more.
Pandemic support
During COVID-19, the World Health Organization (WHO) launched it’s first-ever WhatsApp information service, reaching 14.7 million people with up-to-date, reliable information.
Clinic network
Penda provides high quality primary care to Kenyan families through a network of clinics, and use Turn.io to connect to patients digitally and provide a smooth and convenient care experience.
Maternal Health
MomConnect provides pregnant women with prenatal, during and post-natal information for better maternal and child health outcomes, with the South African Department of Health.

Prestasi Junior Indonesia’s runs financial literacy initiatives across Indonesia. Playbooks aligned with our specific needs, saving us time and effort. Turn.io has exceeded our expectations and certainly meets our needs, providing us with tools to improve our service delivery and user engagement and enabling us to reach more people.
Make them yours
When you download a Playbook, you can fully customise it using Journeys, our drag-and-drop chatbot builder. Edit the content, change the flow, connect your AI assistant, add custom code and much more.

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