Accelerator Use Case
Reintegrating female healthcare providers to expand access to care for underserved communities
Type:
Social enterprise
Program:
Turn.io Accelerator
Focus:
Digital health access
Location:
Pakistan
Delivering affordable, high-quality healthcare through a more inclusive and gender-diverse workforce
This approach has already impacted over 5.2 million lives across three key areas: corporate health (providing solutions for blue-collar populations within corporate value chains), community health (focusing on maternal, child, and sexual & reproductive health in last-mile rural settings), and consumer health (facilitating health awareness and bringing essential healthcare services and products directly to the masses).
Through the accelerator, doctHERs tested and piloted the delivery of AI-supported healthcare journeys for women and blue-collar populations; validated localized AI-enabled care pathways for underserved communities; and integrated these journeys with Client Management Services and doctHERs’ Electronic Medical Record, with certified multimodal verification ensuring user data remains secure and accessible only to the user.
Through the accelerator, doctHERs tested and piloted the delivery of AI-supported healthcare journeys for women and blue-collar populations; validated localized AI-enabled care pathways for underserved communities; and integrated these journeys with Client Management Services and doctHERs’ Electronic Medical Record, with certified multimodal verification ensuring user data remains secure and accessible only to the user.
Impact
5.2M+
Lives impacted
4K
Rural women reached
100
Health workers
WhatsApp Doc: The Integrated Healthcare Hub
Replacing traditional helplines, doctHERs' comprehensive chat and AI-powered digital health hub on WhatsApp offers effortless access to all health services—from registration and appointment booking to understanding claims, ordering medicines, and managing follow-ups. Users interact with AI agents, escalating to live operators for complex needs. Crucially, the system was designed to ensure a truly personalized, humanized healthcare experience, mirroring doctHERs' coordinated care model where patients remain at the center and can focus on their well-being. This hub also cut administrative time for providers, boosting efficiency and empowering them to focus on direct patient care.
Multilingual Voice-Enabled AI
doctHERs piloted multilingual AI with robust voice support, specifically for low-income communities. It overcomes reading, writing, and literacy barriers, allowing users independent healthcare access via their preferred local languages and voice commands. Successfully tested with over 4,000 rural women and 100 frontline health workers, this innovation freed up frontline health workers from administrative tasks to focus on community engagement, unlocking immense possibilities to scale across last-mile communities.
Growth & Scale:
- National Campaign: Launching a national health campaign with a pharma partner, addressing taboo topics via chat/AI.
- Last-Mile Expansion: Scaling community health in climate-affected areas, focusing on maternal/child/reproductive health, integrated with government programs.
- Disease Management Programs: Integrating disease management (chronic disease, postpartum & mental health) into WhatsApp A
Demo:
Watch doctHERs in action
Future Vision:
Revolutionizing Healthcare Delivery with Next-Gen AI
Looking ahead, doctHERs is harnessing Agentic AI, Large Language Models (LLMs), and Advanced Voice AI to fundamentally transform patient engagement and provider performance. Key initiatives include:
Generative AI for Personalized Patient Journeys & Advanced Triage
doctHERs' generative AI-powered WhatsApp health companion will offer dynamic, personalized patient interactions. This includes a proactive, conversational triage agent for nuanced health assessments, appropriate care pathway recommendations, and contextual, culturally sensitive health education. AI will also act as a "digital twin" for patients, managing appointment scheduling and follow-ups to ensure comprehensive care.
AI-Powered Clinical Augmentation & Intelligent Quality Assurance
Advanced AI will empower doctHERs' female healthcare providers through real-time clinical decision support for enhanced diagnostic accuracy, automated clinical documentation to free up provider time, and proactive AI-driven performance insights for continuous training and quality assurance, ensuring consistently high standards of care.
Hyper-Localized Multilingual AI
Scaling its robust voice-enabled AI to support an even broader array of indigenous languages and dialects, ensuring truly inclusive access for the most marginalized populations across all regions.
LLM Models
used
Chat GPT 5.1
Chat GPT 4.0 Mini
Chat GPT 4.1
Chat GPT 4o transcribe diarize
AI
Built through the Chat for Impact Accelerator
This project was developed through the Chat for Impact Accelerator, a global programme supporting organisations to design, test, and scale impactful conversational services on WhatsApp.
Through the programme, teams work closely with product and technical experts to prototype, launch, and iterate on AI-powered chat solutions that expand access to health, education, and essential services for communities around the world.
Through the programme, teams work closely with product and technical experts to prototype, launch, and iterate on AI-powered chat solutions that expand access to health, education, and essential services for communities around the world.
Building impactful
solutions on WhatsApp?
Book a CallExplore more Accelerator Use Cases
View all
