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Inbox
Manage real-time conversations with customers through WhatsApp chat and AI-powered quick replies.
People & reminders
Send targeted reminders and manage customer segments based on interaction history and profiles.
Playbooks
Access community-shared templates and best practices to quickly build proven conversation flows.
Journeys
Create automated chatbots and conversation flows using no-code tools and AI assistants.
Insights
Track user behavior and conversation analytics to optimize your chat service performance.
Calling
Make and receive voice calls directly within WhatsApp for personal customer interactions.
Helpdesk is the heart of MomConnect, making it possible for a few operators to respond to every mom’s question and ensuring the success of South Africa’s Department of Health initiative for pregnant women on WhatsApp.
Debbie Rogers
4.9m
mothers
40k
questions/month
Personal, private conversations
Our Helpdesk has enabled millions of personal life-changing conversations. Designed for scale and powered by AI, it lets your team handle volume at ease.