The patient journey thatloops back to you.
Most healthcare platforms are built in a straight line. A patient books, gets treated, and leaves.
Turn.io runs every touchpoint as a connected loop, where each step sets up the next, and every patient is already on the path back.
Real outcomes.
Real healthcare impact.
25-30%
Higher patient retention for WhatsApp-engaged patients
30-40%
Fewer no-shows
across Turn.io networks
567%
More patient
responses vs SMS
In partnership with
THE PROBLEM
Re-acquiring a lapsed patient costs five times more than keeping one.
Most clinics run patient communication as a series of disconnected events. Book. Treat. Discharge. Then, eventually, try to get the patient back with a marketing campaign. The Care Loop removes that gap by design.
Hi Sarah. How are you feeling after your visit today?
Patient status
Last visit
142 days ago
No follow-up booked
Patient inactive
Every step leads to the next.
The Care Loop
Triage routes to booking. Booking triggers a reminder. The consultation generates a follow-up. The follow-up books the next visit. The loop closes itself.
When every touchpoint in the patient journey is connected, the follow-up after one visit becomes the booking trigger for the next.
The patient never lapses. The clinic never re-acquires. Retention is not a marketing problem; it is an operations problem. The Care Loop solves it at the operations layer.
The Care Loop
Seven touchpoints.
One connected loop.
Outcome
Retention
+25-30%
Care doesn't end after one visit.
Every message. Every follow-up. Every reminder. It all adds up to better outcomes.
What's inside
Every stage of the
Care Loop, in detail.
Each stage has its own solution page. The Care Loop is how they connect.
AI sorts symptoms and routes patients before a booking is made.
Patients describe symptoms. The AI categorises and routes to the right clinician, in the right time frame, before a booking is ever made.
Book a CallRight doctor. Right slot. 24/7. No phone call required.
AI handles booking in text, voice note, WhatsApp call or AI outbound call. No phone queue, no office hours.
Book a CallAutomated reminders that patients actually open.
24-hour and 1-hour reminders sent automatically. Patients confirm or reschedule in one tap.
Book a CallEvery clinician starts with the full picture. Before the patient arrives.
Allergies, medications and symptoms collected in the WhatsApp conversation. Clinician starts with full context. No duplicate forms.
Book a CallText, voice or video. Inside WhatsApp. AI scribe writes the note live.
No app to install. AI scribe writes the SOAP note live. Every consult audit-ready by default. Patients reach a doctor like they message a friend.
Book a Call
Prescription delivered. Payment collected. Consult closed. All in one message.
E-prescription delivered in the conversation. Payment collected via M-Pesa, PayU or Razorpay. The consult is complete before the patient closes WhatsApp.
Book a CallScheduled messages that bring patients back. Without manual effort.
Follow-ups sent based on clinical outcome. One-tap rebooking. A patient who comes back is one you do not need to re-acquire.
Book a CallWhat happens when patients stay in the loop.
WeCancer · Brazil
“Our patient base grew 25% and engagement jumped 70%, all through WhatsApp.”
12%
Improvement in
patient engagement
35%
Patient interactions
are WhatsApp-based
-13%
Telehealth
no-shows
Ready to turn every patient visit into the start of the next one?
Book a CallNo credit card. No commitment. Reply within one business day.