The right plan for your needs.

Basic
Good for startups, community NGOs, schools and small social enterprises.
2000 users p/m
1 WhatsApp line
USA number provided
3 month chat history
Turn Cloud hosting
Limited access to Turn.io API at 1 msg/s
Support via Turn’s WhatsApp support line
24 hour response time

Rates subject to change and/or free-trial period
Pro
Good for medium to large social businesses, regional and national NGOs
Tiered from
$199
mo
Contact Us
From 5000 users p/m*
1 WhatsApp line
Country specific or vanity number provided
12 month chat history
Turn Cloud hosting
Full access to Turn.io API
Support via Turn’s WhatsApp support line
4 hour response time

Rates subject to change and/or free-trial period
Enterprise
Good for governments, international NGOs, medical providers, fact checkers, fintechs, ISVs
From
POA
mo
Contact Us
Unlimited users p/m
5 WhatsApp line
Vanity numbers provided
Configurable chat history
Private Cloud hosting
Full access to Turn.io API
Support via partner manager
1 hour response time
Pricing questions
How does tiered pricing work?

*If you are on a Basic plan and exceed 2000 monthly active users you can move to the PRO-1 tier.

If you are on the Pro plan you start in PRO-1 and move across tiers based on monthly active users (MAUs)

PRO-1: 0 – 5000 users, $199 p/m

PRO-2: 5 000 – 10 000 users, $500 p/m

PRO-3: 10 000 – 25 000 users, $750 p/m

PRO-4: 25 000 – 50 000 users, $1000 p/m

PRO-5: 50 000 – 75 000 users, $1250 p/m

PRO-6: 75 000 – 100 000 users, $1500 p/m

PRO-7: 100 000 – 150 000 users, $2000 p/m

PRO-8: 150 000 – 250 000 users, $2500 p/m

PRO-9: 250 000 – 400 000 users, $4000 p/m

PRO-10: 400 000 – 500 000 users, $5000 p/m

Enterprise: 500 000+ users, custom pricing model.

Do plans include VAT or sales tax?

License Fees are subject to destination VAT. VAT is excluded from the listed license fee and will be charged on top of the listed license fee at point of purchase.

VAT is implemented as a destination-based tax, where the tax rate is based on the location of the consumer and applied to the sales price.

Find tax rates here

The terms VAT, GST, and the more general consumption tax are sometimes used interchangeably.

What payment methods do you accept?

For Free and Basic plans we only accept credit cards. For the Pro plan you can pay with credit card or wire transfer and for Enterprise plans we only accept wire transfer.

What if I need more support?

On the Pro plan you can escalate a support ticket via email.

On the Pro plan you can purchase priority support at $2000 per month.

What if I need more WhatsApp lines?

On the Pro plan you can purchase as many lines as you need for $99 per line.

On the Enterprise plan you can purchase as many lines as you need for for $85 per line.

On other plans you can only have 1 line and you will need to upgrade to Pro if you need more lines.

What is included in the Enterpise plan?

As an enterprise you get priority support with a dedicated Partner Impact Manager.

Do I pay to join the community?

No! It’s free. Access and support from our Chat for Impact community are free. You can join our LinkedIn Group, monthly Town Hall events and other events for free.

Any other costs I should be aware of?

A Message template is required if you try to message someone outside of the 24hr session window.

WhatsApp charges a fee per template similar to an SMS.  

See the List Price Schedule here

Why are the Turn.io license fees billed by Paddle?

License Fee invoices may be billed by Paddle on behalf of Turn.io.

Paddle handles the billing on behalf of Turn.io so that we can ensure that the country specific VAT/Sales Tax/GST is billed correctly.