*If you are on a Basic plan and exceed 2000 monthly active users you can move to the PRO-1 tier.
If you are on the Pro plan you start in PRO-1 and move across tiers based on monthly active users (MAUs)
PRO-1: 0 – 5000 users, $199 p/m
PRO-2: 5 000 – 10 000 users, $500 p/m
PRO-3: 10 000 – 25 000 users, $750 p/m
PRO-4: 25 000 – 50 000 users, $1000 p/m
PRO-5: 50 000 – 75 000 users, $1250 p/m
PRO-6: 75 000 – 100 000 users, $1500 p/m
PRO-7: 100 000 – 150 000 users, $2000 p/m
PRO-8: 150 000 – 250 000 users, $2500 p/m
PRO-9: 250 000 – 400 000 users, $4000 p/m
PRO-10: 400 000 – 500 000 users, $5000 p/m
Enterprise: 500 000+ users, custom pricing model.
License Fees are subject to destination VAT. VAT is excluded from the listed license fee and will be charged on top of the listed license fee at point of purchase.
VAT is implemented as a destination-based tax, where the tax rate is based on the location of the consumer and applied to the sales price.
The terms VAT, GST, and the more general consumption tax are sometimes used interchangeably.
For Free and Basic plans we only accept credit cards. For the Pro plan you can pay with credit card or wire transfer and for Enterprise plans we only accept wire transfer.
On the Pro plan you can escalate a support ticket via email.
On the Pro plan you can purchase priority support at $2000 per month.
On the Pro plan you can purchase as many lines as you need for $99 per line.
On the Enterprise plan you can purchase as many lines as you need for for $85 per line.
On other plans you can only have 1 line and you will need to upgrade to Pro if you need more lines.
As an enterprise you get priority support with a dedicated Partner Impact Manager.
No! It’s free. Access and support from our Chat for Impact community are free. You can join our LinkedIn Group, monthly Town Hall events and other events for free.
A Message template is required if you try to message someone outside of the 24hr session window.
WhatsApp charges a fee per template similar to an SMS.
License Fee invoices may be billed by Paddle on behalf of Turn.io.
Paddle handles the billing on behalf of Turn.io so that we can ensure that the country specific VAT/Sales Tax/GST is billed correctly.