At Turn.io our vision is to make effective human support accessible to vulnerable people everywhere.
We're developing a web application that allows social impact organisations to have private, personal, guided conversations on chat to improve lives at scale.
Turn is a web application that makes it easy for social impact organisations to:
We work with small and large non-profits, social enterprises and governments who are all trying to change the world for the better, using our product. We are looking for additional Enterprise Product Support to help us scale our impact. This role requires you to have a deep understanding of our product, and a good technical grounding so that you can support our customers in making the best use of the product and answer as many technical questions as possible before escalating to our Product team. If you have an analytical, troubleshooting mindset and enjoy engaging with clients, we’d love to hear from you.
Terms of hire: Full-time role
That said, the nature of a startup dictates that roles often cover a lot more ground than the job specification suggests and as such we prefer versatility over specialists. This is an exciting opportunity for the successful candidate to join a funded startup in its founding years and experience and shape the growth of a product first hand.
At Turn.io, we want to make effective support accessible to vulnerable people everywhere so we’re on a mission to encourage and enable social impact organisations to amplify their impact through chat.
Our SaaS chat product makes running a chat support service easy, and our active community means organisations can learn from the world’s best impact services, and showcase their work. We support over 200 of the world’s leading social impact organisations including the World Health Organisation, the Ukraine State Emergency Services, UN Refugee Agency and Sesame Workshop.
We’re a small, asynchronous team spanning from Colombia to India so if you’re comfortable working remotely and are excited about the impact of our work, we would love for you to apply.
Interested? Send your CV and cover letter to Helen@turn.io