Is your organization actively driving social progress? And do you want to scale your work using a chat service on WhatsApp?
In partnership with Praekelt.org and Turn.io, WhatsApp is hosting a series of Global Bootcamps to support social impact organizations across the world who want to impact and improve the lives of their communities through a dedicated WhatsApp chat service.
The Bootcamps take place in November as follows:
Registrations for the Chat for Impact Global Bootcamp Series-2021 are now closed!!
The Chat for Impact Global Bootcamp is a series of one day virtual summits aimed at supporting 100 nonprofits working across EMEA, APAC and AMERICAS to launch their WhatsApp Business Solution helpline. There will be an event per region, where 100 organizations from each region can participate.
The 100 organizations that participate in the virtual summits will receive the following valued at up to $5000:
- Training via the one-day virtual Chat for Impact Bootcamp
- A WhatsApp Business Solution WABA helpline phone number
- A licence from Turn.io 6 months to help manage and automate their WhatsApp service
- Free messaging for their service until the end of the COVID-19 pandemic.
If you are an organization that is actively driving social progress in either of the following regions: EMEA, APAC or AMERICAS (incl LATAM), and urgently need to scale your service using WhatsApp in times of the pandemic, then this is for you. You do not have to specifically focus on COVID-19 relief work but you should be a social impact-driven organization.
On completion of the Bootcamp organizations will be required to launch a live WhatsApp helpline within 3 months to be eligible for the above benefits.
The follow organizations will not be considered:
- Any government agency, e.g. political parties, the military, national security and/or law enforcement
- Any non-profit organization that represents a government
- Any private service providers to governments, e.g. campaign strategy, voting, government aggregators
No promotion, political campaigning, voter data gathering or any sort of election influencing will be allowed by any type of organization.
Refer to WhatsApp's Commerce Policy.
No, it’s not a requirement. However we are looking for organizations with a clear and suitable use-case for WhatsApp so if you have previous experience using WhatsApp products to connect with the communities you serve, we hope it helped you to refine your idea for how to use the WhatsApp Business API.
No, it’s not a requirement.
On other plans you can only have 1 line and you will need to upgrade to Pro if you need more lines.
No, but we will give preference to organizations with potential to scale via WhatsApp.
Yes. The Bootcamp is organized across 3 regions (AMERICAS, APAC and EMEA). Please make sure to attend the bootcamp where your organization is headquartered, or where your end users are based.
The Bootcamps will be taking place on the following dates:
America's Bootcamp: 3 November 2021
EMEA Bootcamp: 11 November 2021
APAC & India Bootcamp: 18 November 2021
One day intense, hands-on training, happening online. This online session will be around 2 - 5 hours long.
You have to complete all pre-work assignments. It should take 1-2 hours to complete.
As part of the Bootcamp your organization may be granted a subsidised license, thereafter further use of the API will result in monthly fees and/or messaging fees.
On completion of the one-day Bootcamp, in order to receive the outlined benefits above, organizations will be required to launch a live WhatsApp helpline within 3 months to be eligible for the WhatsApp helpline support, the Turn.io 6 month licence and 100 000 free messaging credits until June 2022.
To make the most of the Bootcamp a technical team member should attend (i.e. an operational, hands-on team member that will be responsible for implementation of your service) as well as a business team member (i.e. a team member with a strategic focus and decision making ability).
No more than four members per organization will be able to attend a single session.
Apart from the time commitment as explained above you will require a computer with internet access and sufficient data to attend all virtual sessions on a conference tool such as Zoom. Ideally your connection and data will allow you to attend the sessions with your video on.
The content of the bootcamp will be focused on utilizing the WhatsApp Business API. If your organization is only interested in using the SMB app, the Bootcamp may not be relevant to you but you can still apply to attend.
No, the Bootcamp will be focused on building services for the WhatsApp Business API only. If you do not plan on scaling your service to use the API, this is not the right time for you to do the bootcamp.
Turn.io is hosting the bootcamp alongside WhatsApp however you are not obligated to use them as your Business Solution Provider (BSP). You will be able to work with any one of WhatsApp’s authorized Business Solution Providers. However, do note that all hands-on sessions will be on the Turn.io platform.
The WhatsApp Business API powers communication with users all over the world, so you can connect with them on WhatsApp in a simple, secure, and reliable way.
The WhatsApp Business API is a paid product. As part of the Bootcamp you may be granted a subsidised license, thereafter further use of the API will result in monthly fees and/or messaging fees. You can read about those here.
WhatsApp is designed for simple, secure and reliable messaging. This includes one-on-one communication and chat bots with a clear escalation path to a human. Please refer to the WhatsApp Commerce Policy and the WhatsApp Business Policy to familiarise yourself with the type of messages that are and are not allowed on the WhatsApp Business API.
Business Service Providers (BSPs) are third-party solution providers with expertise on the WhatsApp Business API. These BSPs can help you communicate with your customers on WhatsApp for the approved use-cases of customer support and time-sensitive, personalized notifications. You can have a look at the list of authorized BSPs here.
We may or may not do this in the future again.
Yes, you may apply but remember that this Bootcamp is focused on supporting non-profit and social-enterprise organizations, so you should be a social-impact driven organization to be considered. Government entities, agencies and/or institutions will not be considered.
The Bootcamp applications work on a first come, first serve basis for eligible organizations as set forth above. Additionally, we are looking for impact organizations that are engaging with people in their respective regions (EMEA, APAC and AMERICAS), who have a dedicated team that are currently ready and strategically focused to build and drive a successful WhatsApp service.
Applications for the Bootcamp work mainly on a first come, first serve basis. If you were unsuccessful it likely means that all the spots are already filled.
The following will also result in an unsuccessful application:
- If you are a Government/Government Agency.
- If your end-users are not located in one of the regions where the Bootcamps are focusing on.
- If your use-case is not suitable for WhatsApp or violates any WhatsApp policy.
- If your organization does not do social-impact work.
Yes you can. WhatsApp offers a broad range of support and there is nothing stopping you from applying for a WhatsApp Business Account (WABA) through any Business Service Provider (BSP) or to start using the WhatApp Business App.
You will receive email communication from us on whether you were successful or not. We will not be providing any detailed feedback as to why you were successful or unsuccessful in your application.
The Bootcamp will be limited to 100 organizations. Working on a first come, first serve principle applications will close when we have 100 organizations OR at the following time by region (whichever comes first):
AMERICAS: 10 PM EST (October 26th)
EMEA: 10 PM CAT (November 2nd)
APAC: 10 PM IST (November 11th)
You need a Facebook Business Manager (FB BM) account for your WhatsApp Business Account (WABA). FB BM is a one-stop shop that allows you to manage multiple FB pages, business assets, marketing and advertising activity on Facebook.
This Bootcamp requires that you attend the Bootcamp in the region either where you are headquartered OR where your end-users live.
No, but we encourage organizations working on COVID-19 related issues to apply.
This Bootcamp is focused on social impact only. You are welcome to view other WhatsApp Business service providers here for non social impact use cases.